IT Technician – Law Enforcement Support

Position Overview

Seneca County seeks an IT Technician to provide first-line technical support and assistance for city employees, with a focus on law enforcement software systems. This position works in collaboration with our contracted IT service providers, who handle cybersecurity and advanced technical support. The role plays a crucial role in maintaining the efficiency and effectiveness of our technology infrastructure while ensuring secure and reliable access to essential law enforcement applications.

Essential Duties and Responsibilities

• Provide first-line technical support via phone, email, and in-person for county and Tiffin and Fostoria city employees
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Support and maintain specialized law enforcement software applications
• Set up and configure workstations, laptops, and mobile devices
• Manage user accounts and access permissions
• Document all support requests and resolutions in the ticket management system
• Coordinate with contracted IT providers for advanced technical issues and cybersecurity matters
• Escalate complex technical issues to contracted IT providers following established procedures
• Participate in technology deployment projects in coordination with contracted IT providers
• Maintain inventory of IT equipment and software licenses
• Provide basic training to end-users on common software applications
• Other tasks and projects as determined by county leadership

Required Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field
• 1-2 years of experience in IT support or help desk environment
• Experience with Windows operating systems and Microsoft Office suite
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Valid driver’s license and ability to pass background check

Preferred Qualifications

• Experience with law enforcement software systems
• CompTIA A+ certification
• Knowledge of IT security best practices
• Familiarity with Active Directory and basic networking concepts
• Experience with ticket management systems
• Understanding of CJIS security policies

Technical Skills

• Windows OS administration (Windows 10/11)
• Microsoft Office 365 support
• Google Business Suite
• Basic networking and connectivity troubleshooting
• Hardware diagnosis and repair
• Mobile device support (iOS/Android)
• Remote support tools
• Ticket management systems

Physical Requirements

• Ability to lift and carry up to 50 pounds
• Mobility to access various work areas and equipment installations
• Visual ability to read computer screens and printed materials
• Manual dexterity to operate computer equipment

Work Environment

• Primary work location is in county offices and police facilities
• May require occasional work during non-business hours for system maintenance
• On-call rotation may be required
• Some travel between city facilities

Salary and Benefits

• $45,000 – $60,000 based on experience and qualifications
• Comprehensive benefits package including health, dental, vision, basic and voluntary life and supplemental insurance products
• Paid vacation, sick leave, and holidays
• Retirement plan
• Professional development opportunities

Additional Information

• Full-time, non-exempt position
• Reports to Seneca County Sheriff
• Works closely with contracted IT service providers for escalated issues and cybersecurity matters
• Subject to background check and drug screening
• Must maintain confidentiality and adhere to CJIS security policies
• Expected to train on ProPhoenix Public Safety Software within first year of hire.

Seneca County is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply. 

For those interested in applying, please email Seneca County job application with references along with updated resume to: Barb Patterson, County Administrator  barb.patterson@senecacountyohio.gov

Paperwork can also be delivered in person to the Seneca County Commissioners’ Office or mailed to: Seneca County Commissioners, Attn: Barb Patterson, County Administrator, 111 Madison St, Tiffin, OH 44883